Legal
Payment policy
Collision Coins are sold as a final purchase. We do not run a refund desk, and there is no button here that undoes a payment.
Why it works that way
The coin is credited to your account the moment the payment clears, and from then on it is yours to spend. A store that hands you the goods and also hands the money back on request is a store that gets emptied by the few people willing to do that to it — and the cost of that lands on everyone else.
If you were charged and got nothing
That is not a refund, that is a mistake, and we fix it. Write to support with the order number. The same goes for a charge you do not recognise on your statement.
If your bank reverses the charge
You can always go to your bank or card issuer. When a reversal or chargeback reaches us, the coins from that order come back off the balance and the account keeps working.